Shipping Policy

Aussie Outlet — Australia

Last updated: 27 October 2026

At Aussie Outlet, we aim to provide convenient, affordable and transparent delivery services across Australia.

1. Delivery Coverage

Aussie Outlet is an online-only retailer offering delivery to eligible Australian addresses.

Products are dispatched through Australian suppliers and fulfilment warehouses.

We do not provide customer collection or in-store pickup.

Delivery availability depends on the product, supplier and destination postcode.

2. Shipping Costs

Delivery charges are calculated according to factors including:

• Delivery postcode and location.

• Product dimensions and weight.

• Supplier and dispatch warehouse.

• Product quantity and shipment size.

• Courier availability.

• Regional or remote destination requirements.

Customers can check the applicable shipping charge during checkout before completing payment.

Where a product-page postcode calculator is available, it may provide an estimated shipping price.

The final applicable shipping fee is displayed at checkout.

Delivery is not automatically free unless specifically advertised for an eligible product or promotion.

3. Order Processing

Orders are processed after successful payment confirmation.

Processing times depend on supplier operating hours, warehouse schedules and product availability.

Orders placed on weekends or public holidays may begin processing on the next business day.

Customers will be notified of material fulfilment delays when reasonably possible.

4. Estimated Delivery Timeframes

Most standard orders are expected to arrive within approximately 2–8 business days after dispatch.

This is an indicative timeframe and may vary according to product type, delivery location, supplier and courier conditions.

Regional, remote and oversized deliveries may require additional time.

Unless expressly agreed otherwise, estimated delivery periods are not guaranteed arrival dates.

We will make reasonable efforts to deliver within the stated timeframe and communicate material delays.

Customers retain all applicable rights under Australian Consumer Law concerning delivery within an agreed or reasonable timeframe.

5. Tracking Information

Once an order has been dispatched and tracking information becomes available, customers will normally receive an email notification.

Courier tracking systems may take approximately 24–48 hours after dispatch to display the first update.

For tracking enquiries, please contact support@aussieoutlet.com.au.

6. Courier Services

Depending on the supplier, product and destination, deliveries may be handled by Australia Post, Aramex, CouriersPlease, Hunter Express, Allied Express, Toll or other suitable freight providers.

Courier selection depends on the fulfilment arrangements applicable to each order.

A particular courier cannot be guaranteed unless expressly confirmed.

7. Split Shipments

Orders containing multiple products may be shipped separately.

This can happen when items are dispatched from different suppliers or warehouse locations.

Customers may receive multiple tracking notifications, and delivery dates may differ between items.

8. Regional and Remote Deliveries

We aim to provide delivery to as many Australian locations as reasonably possible.

Certain heavy, oversized or restricted products may not be available for delivery to every postcode.

Additional delivery charges may apply to regional or remote locations and will be disclosed before order completion.

If an accepted order cannot be delivered, we will contact the customer to arrange an appropriate refund or alternative solution.

9. PO Boxes and Parcel Lockers

Some smaller products may be eligible for delivery to PO Boxes or parcel lockers.

Bulky, oversized or courier-only items generally require a physical street address.

Customers should ensure their delivery address is appropriate for the items ordered.

10. Failed Delivery Attempts

Customers must provide accurate delivery details and reasonable access instructions.

Additional reasonable charges may apply where an unsuccessful delivery results solely from incorrect customer information or a voluntary delivery change.

Such charges will not apply where inconsistent with statutory consumer rights.

11. Delayed, Missing or Damaged Orders

If an order is delayed, arrives damaged or contains missing items, please contact support@aussieoutlet.com.au.

Include your order number and a description of the issue.

We will investigate with the relevant supplier or courier and provide an appropriate resolution.

Aussie Outlet remains responsible for applicable Australian Consumer Law obligations.

12. Returns and Freight

For voluntary change-of-mind returns, customers are responsible for applicable return freight costs and any restocking fee detailed in our Return and Refund Policy.

For faulty or otherwise non-compliant products, return freight and reasonable related expenses will be handled in accordance with Australian Consumer Law.

13. Customer Support

Aussie Outlet

ABN: 80 313 946 874

Website: https://aussieoutlet.com.au

Email: support@aussieoutlet.com.au

For shipping questions, postcode enquiries or order tracking assistance, please contact our customer support team.